Professional Communication Skills This course provides the basic communication and counselling skills necessary for working in professional practice.  You will learn how to establish a professional relationship with a client, how to respond effectively to client enquiries, how to handle difficult or challenging behaviour, how to develop effective workplace relationships, how to contribute effectively as part of a work group, and basic counselling skills to facilitate treatment.  On successful completion you will gain certificates of attainment in the following modules:  Working effectively with others BSBCMN204A, and Communicate effectively with clients/patients  HLTCOM4A.